Inclusive Design Is The Process, Accessibility Is The Outcome
20 Dec 2021
Now is absolutely the time to be doing better in digital. The way we live and do business has shifted, the real-world channels where we have previously engaged our customers have been paused or simply turned off.
Everyone is relying more on digital so now is the time to up our game, and really think about who we are designing for, and — I need to emphasise this - include them in the process.
I attended A11y Camp last year, and one of the presentations I really liked spoke to the concept that accessibility is the outcome (i.e. the standard we reach, the level of compliance) and that, more importantly, inclusive design is the process (or the way we work).